Customer Service Co-Oridinator

Customer Service Co-ordinator Location: East Midlands, Derbyshire, DerbyJob Type: Temp to Perm (after 3 months)Industry: Construction Salary: £26,000 - £30,000 per annumAn award-winning housing developer seeks a Customer Service Co-ordinator to join their Derby office. This role is integral to maintaining outstanding customer relations and supporting operational teams within a busy construction environment.The working hours are Monday to Thursday from 8:30 to 17:00 and Friday from 8:30 to 16:30, including a one-hour lunch break. Also can offer hybrid working 1 day per week.Job Duties Serve as the primary point of contact for customers, responding promptly and professionally to enquiries, concerns and feedback.Coordinate customer service activities across multiple teams, ensuring a seamless and positive customer experience throughout the construction and handover process.Maintain accurate and up-to-date records of customer interactions, service requests, and resolutions using company systems.Organise and manage appointments, site visits and follow-up communications to ensure customer satisfaction and timely issue resolution.Support the administration of warranty and aftercare services, liaising with contractors and internal departments as required.Prepare reports on customer service performance and feedback to identify trends and areas for improvement.Collaborate closely with sales, construction, and quality teams to facilitate effective communication and delivery of ..... full job details .....