Customer Service Co-Ordinator

Specialist manufacturing and insulation company requires a Customer Service Co-Ordinator to join their expanding team based in Worcester. Previous experience in dealing with customer enquiries is essential to fulfil the role of Customer Service Co-Ordinator. Within this role you will be offered free car parking and competitive pay rates. Offered on a temporary to permanent basis, this role of Customer Service Co-Ordinator is available for immediate start. Duties of Customer Service Co-Ordinator: Customer Service Be the first point of contact for customer enquiries via phone and email Manage customer orders and provide updates throughout the process Resolve delivery, installation, and order-related queries promptly Liaise with Production, Logistics, Sales, and Installation teams to ensure seamless service Maintain accurate customer records and documentation Support the wider customer service team with general administration After Care and Customer Recovery Take ownership of all post-installation enquiries and remedial cases from start to finish Coordinate remedial visits, ensuring engineers and installers have the correct information, materials, and tools before attending site Keep customers informed throughout the resolution process, setting clear expectations and providing regular updates Manage complaints professionally, restoring customer confidence and ensuring complete satisfaction before closing any case Track every issue from initial contact through to successful ..... full job details .....