Customer Services Executive

Customer Service Executive

Redditch, Worcestershire | Full-Time | Office Based Salary: £26,000

Start Date: 24th August
 
Join a Brand-New Team and Help Reconnect Customers.  
We''re delighted to be supporting a leading holiday and leisure business with recruitment of multiple Customer Service Executives to join a newly created team. This company are well established in their field and are only continuing to grow. This is a fantastic opportunity to join a newly created team focused on reconnecting with previous customers, building relationships, gathering feedback, and helping the business better understand customer needs. As one of the first hires in this new function, you''ll have the chance to make a genuine impact while developing valuable customer engagement skills within a brilliant organisation who hold their customers at the heart of everything they do.
 
The Role

You''ll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn''t a hard-sales position. The focus is on customer engagement and relationship building, although you''ll identify opportunities to introduce customers back into the sales journey where appropriate.
 
Key Responsibilities

• Contact previous and existing customers via telephone and email
• Re-engage customers who haven''t booked recently
• Build positive and professional customer relationships
• Understand customers'' preferences and future plans
• Gather customer feedback and valuable market insight
• Accurately update customer records and interactions within the CRM system
• Manage follow-up activity and customer communications
• Identify opportunities that can be referred to the sales team
• Work towards individual and team KPIs
• Deliver outstanding customer service during every interaction

About You

We''re looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.
 
You''ll ideally be:

• A confident and friendly communicator
• Comfortable making outbound calls
• Resilient and positive
• Naturally curious and able to build rapport quickly
• Organised with good attention to detail
• Self-motivated and proactive
• Comfortable using computer systems and CRM platforms

Experience in customer service, retail, hospitality, telesales, customer engagement or similar roles would be beneficial, but it''s not essential. Attitude, personality and willingness to learn are what matter most.
 
Career Development

This role offers an excellent opportunity to join a growing business at the start of an exciting new initiative. For individuals who demonstrate the right attitude and performance, there will be opportunities to progress into other areas of the business, including Sales, Business Development and other commercial career paths.
 
Benefits

• Annual basic salary £26,000 
• 20 days annual leave plus Bank Holidays
• Retail discount platform
• Pension salary sacrifice scheme
• Cycle to Work scheme
• Car leasing scheme
• Holiday buy-back scheme
• Employee Assistance Programme and wellbeing support
• Annual company conference
• Educational visits and industry familiarisation opportunities

Working Hours: Monday to Friday 9:00am - 5:30pm 37.5 hours per week

If you''re a people person who enjoys building relationships and wants to be part of a business with genuine opportunities to grow your career, we''d love to hear from you.
 
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
 
Thank you for taking the time to apply.

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