Customer Service Associate

Location: Poole Salary: £29,000 £30,500 Hours: Monday to Friday, 8:00am 5:00pm Contract: Permanent, full-time Working arrangement: Office-based Talent Guardian is recruiting for an experienced Customer Experience Associate to join a busy, fast-paced customer service team in Poole. This role is ideal for someone who takes pride in delivering excellent service, enjoys building strong customer relationships and can confidently resolve queries while identifying opportunities to support sales and business growth. What you ll be doing Managing inbound and outbound customer calls. Responding to customer queries relating to orders, deliveries, proof of delivery, returns and back orders. Logging calls, emails, actions and customer information accurately within the CRM system. Recording and resolving customer complaints professionally and efficiently. Proactively managing customer accounts and providing regular updates. Processing order documentation and customer amendments. Reviewing customer data and order information to provide clear, meaningful updates. Liaising with Purchasing, Logistics and other internal teams to resolve queries. Using internal systems and carrier websites to investigate delivery issues. Identifying opportunities to maximise sales and revenue while maintaining excellent customer relationships. What we re looking for Previous experience in customer service, customer experience or account management. Confident and professional telephone manner. Strong written ..... full job details .....