Customer Service Team Lead

Customer Service Team LeadLocation: Poole,Dorset Salary: 34,000 per annum Hours: 37.5 hours per weekAre you an experienced customer service leader with a passion for delivering exceptional customer experiences while driving operational excellence?We''re looking for a Customer Service Team Lead to oversee our After Sales function, leading a dedicated team to deliver efficient, fair, and commercially balanced resolutions for our customers. If you thrive in a fast-paced environment, enjoy coaching others, and have a strong commercial mindset, we''d love to hear from you.The RoleReporting to the Sales Operations and After Sales Manager, you''ll take ownership of the day-to-day performance of the After Sales team, ensuring customers receive outstanding service while protecting business performance and profitability.You''ll be responsible for managing returns, warranties, cancellations and customer queries, acting as the escalation point for complex cases and driving continuous improvements across processes, products and customer experience.Key ResponsibilitiesLead, motivate and develop the After Sales team to consistently deliver excellent customer service.Manage the day-to-day operation, ensuring SLAs, quality standards and customer expectations are met.Oversee returns, warranties, cancellations and customer complaints, ensuring timely and appropriate resolutions.Make commercially sound decisions that balance customer satisfaction with business profitability.Monitor trends in ..... full job details .....