Customer Service Associate

We''re pleased to be recruiting multiple Customer Service Associates, on temporary three-month contracts to support our client with a short-term project. These positions are based in North Cambridge and are fully office based, working Monday-Friday 9am-5:30pm.You will handle client contact across telephone, email, and written communication, ensuring that all messaging is delivered clearly and consistently.This role requires attention to detail, strong communication control, and the ability to remain calm and structured under pressure. On a typical day, duties will include:Handle inbound and outbound client queries via telephone and emailDeliver approved messaging clearly and consistently using defined scripts and templatesSupport clients in understanding changes to processesAdapt communication for clients who may need additional support or clarityFollow strict communication protocolsReinforce "how we will and will not contact you" principles in client interactionsIdentify and escalate suspicious activity, potential fraud indicators, or client concernLog all client interactions accurately in internal systemsMaintain a complete and auditable record of communication activityResolve straightforward client queries efficientlyRecognise and escalate queries where necessaryFollow defined escalation pathways without deviation Full training will be provided.Ideally, you''ll have customer service/call centre experience, along with:Strong verbal and written communication skillsHigh ..... full job details .....