Customer Service Assistant x 2

Customer Services / Data skills Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hourAre you an organised, people-focused professional who thrives in a fast-paced customer environment? Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment. This role is based in Basingstoke, with plenty of available parkingYou''ll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.What You''ll Be DoingManaging customer data - keeping records accurate and up to date for compliance and audit purposes.Processing quotations and orders - raising quotes, orders and schedule agreements to agreed service levels.Handling customer enquiries - providing friendly, efficient support via phone and email.Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.Investigating queries and complaints - taking ownership and ensuring swift resolution.Tracking deliveries - liaising with courier partners and monitoring shipment progress.Supporting daily operations - contributing to daily meetings and managing shared inboxes.Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.Promoting safety and compliance - following company ..... full job details .....