Customer Service Co-ordinator

Excellent Customer Coordinator Opportunity! Hartlepool office location!

You will provide a comprehensive administrative and customer support function to assist and support Customer Care Manager along with Sales, Operations and Head Office Teams. To maintain customer interactions to have direct communication with Customers and nurture and grow relationships. Lots of this role is fast paced emailing! 

  
WHAT IS IN IT FOR YOU?
Annual starting base Salary of up to 27k per annum
Truly state of the art offices to operate in
Monday to Friday working hours, full time office based.  
Opportunity to join an excellent and friendly customer care team.
Masses of learning and development, 6-month training scheme
28 days holiday leave, inclusive of bank holidays.
Access to on site gym
Access to on site canteen
Very accessible public transport links
Upwardly mobile business encountering consistent growth, a market leader within their niche.
Permanent position from day one
Extremely positive culture
Company health plan
Employee Assistance Program (EAP)
Long Service Award

  
  
THE BUSINESS  
Our client is a highly skilled and competent team offering a wide range of competitive management services and systems to a vast array of industries within the UK.

THE ROLE
  

• Provide service and sales support to existing and future relationships as a direct client contact.
• Supporting our clients ‘Top Tier customers to ensure the very best customer service is provided.
• Account maintenance, collating all documentation and distributing to the relevant departments within the company.
• Effectively communicating with both internal and external to proactively resolve client issues- following escalation protocols and working closely with the customer service team at Head Office.
• Perform analysis and provide MI for Customers and Department heads.
• Track all contacts and business opportunities on the companies CRM System.
• Maintain and reconcile database information.
• Ensure internal processes and procedures are followed at all times.
• Comply with internal and external audits, providing reports and documentation as and when required.
• Provide a general administrative service including full use of Microsoft suite, outlook, word, excel.
• Collating and input of information using company IT Systems – TT, TMS, CMS.
• Any other day to day customer/administrative duties as required to ensure a professional service is maintained.
• Input and process all data onto in-house system, so a keen eye for detail is required.

 
  
THE PERSON
  

• Proven experience in a similar client-centric relationship role;
• Strong written and verbal communication skills;
• Detail-oriented with excellent organisational and project management abilities;
• Creative mindset with the ability to contribute innovative ideas.
• Can reliably commute to Hartlepool 5 days a week

  
  
  TO APPLY
Please apply for this position and your CV will go direct to Westray Recruitment Group

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