Customer Service Assistant

Customer Service Assistant - PermanentHome-based, working remotely 28,000 - 30,000 (dependent on experience)Are you passionate about delivering outstanding service and making supply chains run smoothly? We''re exclusively partnered with a family-run distributor within the speciality ingredients sector to hire a Customer Service Assistant who will play a key role in delivering exceptional administrative support to the Customer Service Manager.This is a brilliant opportunity for someone who enjoys a fast-paced, detail-driven environment and wants to build a long-term career within a specialist technical industry. Role / Description Providing administrative support to the Customer Service Manager and external customersUpdating a variety of technical documentation including SDS and COSHH formsLiaising with customers to discuss and update product specificationsKeeping track of annual COSMOS certificate updatesAccurately processing customer orders, ensuring correct pricing and documentationInforming customers and sales teams of order progress.What we''re looking for:Experience in customer service or B2B order managementOr recently graduated in Chemistry, Cosmetic Science or similar looking to pivot into a customer-facing roleConfident using business systems such as ERP/order processing tools and Excel.Highly organised with excellent attention to detail and a "right-first-time" mindset.Able to prioritise effectively in a busy environment and work independently from home.A positive ..... full job details .....