Customer Service Assistant

Job Opportunity: Customer Service Assistant (2 Vacancies)We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery.Role OverviewLocation: Basingstoke (Onsite presence 4 days a week).Workplace: Hybrid.Pay Rate: 15.00 per hour ( 27,000 salary equivalent).Contract: 10 months initiallyHours: 37.5 hours per week. Shift Pattern: 09:00-17:00 (with a 45-minute break).Early Finish: 15:30 every Friday.Key ResponsibilitiesAccount Management: Oversee and update customer master data for auditing and data protection. Operations: Raise quotations, orders, and schedule agreements to meet agreed service levelsCommunication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers. Collaboration: Work with Distribution, Planning, and Finance departments to manage stock availability and pricing expectations.Problem Solving: Investigate customer complaints and take swift action to resolve issueLogistics: Liaise with courier agents and use tracking websites to monitor delivery movements.Reporting: Host and contribute to daily operational meetings and work toward LOTIF (Lines on Time in Full) targets.What We Are Looking ForExperience: Proven experience in a customer-facing team environment. Technical Skills: Intermediate to advanced skills in ..... full job details .....