Customer Service Assistant

Careermakers Recruitment are currently looking for a number of Customer Service Assistants on a temporary basis to join our ever growing client based in the heart of Wigan, WN5. Responsibilities Respond promptly to customer inquiries via phone, email, chat ect. Process all types of customer orders from receipt through to after-sales enquiries. Provide accurate information regarding financial services and products. Assist customers in navigating our systems and resolving any issues they may encounter. Liaise with delivery partners to track and trace parcels on behalf of customers. Collaborate with other departments to ensure customer satisfaction and efficient service delivery. Record all customer interactions and order updates accurately and consistently. Analyse customer feedback to identify trends and areas for improvement. Uphold company policies and procedures while delivering exceptional service. Requirements Proven experience in a customer service role. Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Strong analytical skills to assess situations and provide appropriate solutions. A proactive approach to problem-solving and the ability to work independently as well as part of a team. A positive attitude and a commitment to providing outstanding customer service. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as ..... full job details .....