Customer Service Advisor

Who we are in a nutshell.At BES Group, we pride ourselves on being the leading end to end risk management solutions provider in the UK and Ireland. That means it''s our job to help keep our customers assets'' legally compliant, operational and, above all else, safe. We''re able to achieve this with a team of only the very best, most talented people.As a Customer Service Advisor, you will deliver excellent customer service to both internal and external customers. We''ll also expect you to proactively identify ways to improve the customer experience at every touch point.What will you be doing?As a Customer Service Advisor for BES Group, you will be the first point of service for customers and therefore must review their needs in line with the business goals, ensuring the best possible outcome.You will:Dealing with customer queries through to resolutionProactively building and developing relationships with customers and internal teamsReviewing and processing data relating to customer accountsFollowing agreed processes and procedures to ensure service standards are consistently achievedIdentify and pursue up-sell and cross-sell opportunities and additional incomePlan and manage your own workload, taking into account change in customer and business prioritiesAs part of our team, you will get:A salary of £23,000Up to 10% pension contribution2 x life coverEnhanced maternity / adoption leaveAnnual salary review25 days annual leave plus 8 bank holidaysAn additional day''s holiday for ..... full job details .....