Customer Service Assistant

Customer Services Executive / Customer Service Assistant, based at head office of this fantastic, clothing, outerwear and accessories retailer. You will work within the operations team which focuses on delivery excellent customer service You will act as a key point of contact for customers across phone, email, and digital channels, supporting with enquiries, orders, and issue resolution. Working closely with operations, dispatch, and warehouse teams, you will help ensure a smooth and efficient customer experience. Duties include: Handle incoming customer calls professionally and efficiently Respond to customer emails promptly and accurately Deal with customer queries via phone and email and website queries Support customers with placing orders and navigating the website Manage a high volume of customer enquiries across multiple channels Handle returns, refunds, item and delivery queries Resolve issues including faulty, missing, or delayed orders Escalate complex or sensitive cases where required Provide assistance to customers who may need support with online purchasing Maintain accurate records across internal systems Flat potential product or website issues that contribute to returns Log faulty goods and coordinate next steps with the warehouse and management Keep customers informed throughout the resolution process Support click and collect communications Maintain accurate records within Shopify and internal systems Working Pattern Standard hours: 9:00am 5:00pm ..... full job details .....