Customer Service and Quality Manager

Customer Service and Quality ManagerBridport, Dorset (DT6) Competitive Salary Full-Time PermanentIntroductionDrive Quality, Improve Processes, and Make a Real ImpactAre you an organised and customer-focused professional with experience in quality management, compliance, or operational excellence?Our client is a rapidly growing technical services organisation supporting highly regulated industries across the UK. Due to continued expansion, they are seeking a Customer Service and Quality Manager to join their Bridport-based team in a pivotal role that combines customer service, quality management, operational coordination, and continuous improvement.This is an excellent opportunity for someone who enjoys taking ownership, improving processes, and working closely with both customers and technical teams to deliver exceptional service and maintain the highest quality standards.The OpportunityAs Customer Service and Quality Manager, you will play a central role in ensuring customers receive a consistently high standard of service while maintaining robust quality systems and supporting day-to-day operational performance.Working closely with engineering, administration, and leadership teams, you will help drive process improvements, oversee compliance activities, coordinate customer requirements, and ensure documentation remains accurate, audit-ready, and aligned with industry standards.This is a highly visible role offering genuine influence and the opportunity to contribute ..... full job details .....