Customer Service Coordinator

Galway manufacturer

A global Manufacturer is currently recruiting for a Customer Service Coordinator to join their commercial team. Reporting to the Commercial Manager you will be a key link between the customers and internal departments, ensuring smooth communication and efficient order management.

Experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment will required as well as excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams.

This role will need a strong IT proficiency, including experience with order processing systems and Microsoft Office Suite.

Customer Service Coordinator responsibilities include:

• Upload and monitor sales orders on the ERP system in a precise and timely manner.
• Release Works Tickets to Production in line with Customer order requirements.
• Liaise with external Sales Team and internal teams from Production, Quality, Finance and Warehouse Departments.
• Act as a key liaison between internal departments (Operations, Quality, Maintenance, Sales, and Dispatch) to ensure seamless service delivery.
• Support the team in achieving optimal performance in cost efficiency, service levels, and responsiveness to customer needs.
• Manage the full order process
• Manage customer pricing and invoice queries in a timely and accurate manner.
• Manage stock levels for Kanban and VMI customers to ensure product availability

You will be a Customer Service Coordinator, ideally with experience in a busy manufacturing environment.

Experience in a customer service or internal sales role, preferably within a manufacturing or B2B environment will required as well as excellent communication skills, both verbal and written, with the ability to build strong relationships with customers and internal teams.

This role will need a strong IT proficiency, including experience with order processing systems and Microsoft Office Suite.

To apply please email a cv