Customer Service and Operations Advisor

We''re looking for a problem-solver, not a call handler.IMPORTANT: If your customer service experience is predominantly from a call centre environment, you will not be considered for this role.We''re looking for someone who has worked in a small or medium-sized business, where customer service means getting involved, taking ownership and sorting things out, rather than simply following a process.You''ll join a small, established team within a successful consumer products business.This is a varied, hands-on role dealing with everything from retailer enquiries and consumer complaints to delivery problems, missing orders and general customer issues.What you''ll be doing:Dealing directly with retail customers and members of the publicOwning complaints from initial contact through to resolutionSorting out delivery, stock and order problemsLiaising with warehouses, couriers and internal departmentsInvestigating issues and finding practical solutionsGetting involved wherever needed to make things happenWho we''re looking for:Experience in a varied customer service role within a smaller business is essentialExperience dealing with orders, deliveries, logistics and complaintsExcellent attention to detail and organisational skillsSomeone who takes responsibility rather than passing problems onA practical, resourceful person who uses initiative and common senseSomeone who enjoys being part of a small, hardworking teamThis is not a call centre position. We need someone who is used to ..... full job details .....