Customer Service and Logistics Administrator

Customer Service and Logistics Administrator Hours - Monday to Friday 9:00am - 5:00pm Pay - 18.97 per hour Location - Kingstone, HerefordFull-Time Temp to Perm Role We are currently recruiting for an experienced Customer Service and Logistics Administrator to join a our clients busy operation. This is an excellent opportunity for someone with strong customer service, order management and logistics coordination experience who enjoys working in a fast-paced environment. As a key member of the team, you will be responsible for managing customer orders from receipt through to delivery, ensuring excellent customer service and maintaining high levels of accuracy throughout the process. Key ResponsibilitiesManage the full sales order lifecycle, including order entry, monitoring progress and delivery completion.Track orders through production, quality control, dispatch and customer delivery stages.Monitor OTIF (On Time In Full) performance and proactively address potential delays.Act as the main point of contact for customers, providing order updates and resolving queries.Register and manage customer complaints, ensuring timely resolution.Coordinate transport and dispatch activities with carriers and third-party logistics providers.Produce accurate customer invoices and process credit notes and returns when required.Liaise with internal departments including Sales, Operations, Warehousing, Finance and Logistics.Perform monthly reconciliations of shipped, invoiced and delivered ..... full job details .....