Customer Service Advisor - Outbound Calling

Do you enjoy speaking to people and building relationships over the phone? Are you confident making outbound calls and resilient enough to stay positive when faced with objections or unanswered calls?  
We''re delighted to be supporting a well-established business within the leisure and hospitality sector as they continue to grow their customer contact team in Redditch.

We''re looking for a confident and motivated Customer Service Advisor to join the business in an outbound calling role. You''ll spend much of your day speaking with customers, building relationships, and creating opportunities for the business to reconnect with customers who haven''t engaged recently.
 
This role would suit someone with previous contact centre, outbound calling, telesales or customer engagement experience who enjoys speaking to people and thrives in a fast-paced environment.
 
The Role  
As a Customer Service Advisor, you''ll be responsible for making a high volume of outbound calls to customers, maintaining accurate records and delivering a positive and professional customer experience.
 
Building rapport and creating genuine connections will be key to your success, helping customers feel valued while identifying opportunities to support their future needs.
 
Key Responsibilities

• Make a high volume of outbound calls to existing customers.
• Reconnect and engage with customers who have not interacted with the business for some time.
• Build positive relationships through friendly and professional conversations.
• Understand customer needs, preferences and future requirements.
• Gather customer feedback and market insight.
• Maintain accurate records using internal CRM systems.
• Manage customer follow-ups and ongoing communication.
• Achieve agreed activity and performance targets.
• Deliver excellent customer service on every interaction.
• Support colleagues and contribute to a positive team environment.

About You Essential Skills & Experience

• Previous experience in customer service, call centre, contact centre, telesales or outbound calling roles.
• Excellent communication and interpersonal skills.
• Confident telephone manner.
• Strong listening and questioning skills.
• Comfortable making a high volume of outbound calls.
• Resilient and positive when handling objections or rejection.
• Good attention to detail and administration skills.
• IT literate and confident using CRM systems.
• Self-motivated and target-driven.

Personal Attributes

• Friendly and engaging.
• Confident starting conversations.
• Resilient and persistent.
• Positive and enthusiastic attitude.
• Strong relationship-building skills.
• Team player with a flexible approach.
• Driven to achieve results.

What''s On Offer?

• Annual salary up to £26,000 
• Discretionary bonus scheme
• Retail discounts platform
• Car leasing scheme
• Employee Assistance Programme and wellbeing support
• Industry events and experiences
• Ongoing training and development opportunities

Location Redditch (Office Based)
 
If you''re a confident communicator who enjoys connecting with people, building relationships and thrives in an outbound calling environment, we''d love to hear from you. This is a fantastic opportunity to join a growing business where personality, resilience and customer focus are valued just as much as experience.
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion.
 
Thank you for taking the time to apply.

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