Customer Service & Operations Coordinator

Customer Service & Operations Coordinator | Manchester City Centre | -NMW

Full-Time | Office Based

A exciting opportunity has arisen to join a growing family-run fashion brand based in Manchester city centre.

Our client, is looking for a proactive and organised Customer Service & Operations Coordinator to become part of their close-knit e-commerce team. This is a varied role ideal for someone who enjoys customer interaction whilst also supporting the operational side of a fast-paced online retail business.

You will play a key part in ensuring customers receive an excellent experience while supporting day-to-day operations across the business.

• Managing customer enquiries across email, telephone and social media platforms
• Handling returns, refunds and exchanges efficiently
• Monitoring deliveries and resolving courier-related issues
• Supporting warehouse operations including picking, packing and stock handling
• Assisting with order management and general operational tasks

• Previous customer service experience is preferred
• Strong communication skills with a personable and professional approach
• Excellent attention to detail and organisational skills
• A positive, team-oriented attitude with a hands-on approach
• Comfortable working within a fast-paced e-commerce environment

• Opportunity to join an established and growing fashion brand
• Friendly, supportive and collaborative team environment
• Varied role with exposure across multiple areas of the business
• Central Manchester office location

If you are organised, adaptable and enjoy being involved across different areas of a business, we''d love to hear from you.

BBBH36203