Customer Service Manager

Customer Service Manager Altrincham (fully office-based) £32,000 £35,000 monthly bonus (up to £700) Monday Friday, 9am 5pm (35 hours) Free onsite parking Lead a team, shape processes, and make a real impact. We re partnering with a well established, growing manufacturing business within the construction supply sector, known for its strong reputation, modern facilities, and genuine investment in its people. This is a fantastic opportunity for an experienced Customer Service Manager who enjoys leading from the front, developing teams, and driving improvements across customer operations. You ll lead a team of 5/6, ensuring a high quality, efficient customer experience across:Order processing and delivery coordinationCustomer onboarding and account managementManaging queries, escalations and service deliveryImproving processes, KPIs and team performance This is a hands on leadership role where you ll balance people management with operational oversight, working closely with sales, logistics and senior leadership to continuously improve service delivery. We re keen to speak with candidates who:Have experience managing customer service teams within manufacturing, construction or a similar fast-paced product-based environment.Are confident leading, coaching and developing a team.Have strong knowledge of order processing, ERP/CRM systems and operational workflows.Are comfortable managing performance, workload planning and continuous improvement.Can handle escalations with ..... full job details .....