CUSTOMER SERVICE AGENT

Customer Service Agent Location: Southampton, Hampshire Hours: 37.5 hours per week (Shifts between 8:00am 6:00pm Monday Friday plus 1 Saturday per month). Salary: Starting at £26,500 per annum Contract: Full Time, Permanent Customer Service Agent - About the Opportunity: Are you an empathetic, positive, and driven individual looking for a rewarding customer service career where your efforts are genuinely appreciated? A fantastic opportunity has arisen for a dedicated Customer Service Agent to join an award-winning consumer finance specialist based in Southampton. This business is dedicated to delivering absolute first-class service. They are proud of their supportive, collaborative, and energetic workplace culture where employee happiness is a priority, and everyone works together to do the right thing for their customers. The Role: As a Customer Service Agent, you will act as the key point of contact for customers, ensuring they receive a supportive, professional, and worry-free experience at every stage. Your daily responsibilities will include: Multichannel Contact: Engaging with customers professionally via inbound and outbound telephone calls, email correspondence, and SMS. Account Management: Proactively managing existing accounts, resolving customer queries, and establishing sustainable, mutually beneficial repayment strategies. Vulnerability Support: Confidently supporting customers in vulnerable circumstances, offering empathetic, tailored solutions (full ..... full job details .....