CUSTOMER SERVICE ADVISOR

Customer Service Advisor Location: Portsmouth, Hampshire Position: Full-Time, Permanent Hours: Monday Friday (Shifts between 8:00am 6:15pm), plus 1 in 5 Saturdays (with a day off in lieu during the week) Salary: £27,000 £28,000 per annum About the Opportunity We are recruiting on behalf of a leading specialist financial services provider based in Portsmouth. Widely recognised for their supportive workplace culture, structured career development, and excellent employee perks, they are seeking empathetic Customer Service Advisors to join their customer support team. In this role, you will act as a reassuring point of contact for customers navigating complex or sensitive policy enquiries. Balancing empathy with attention to detail, you will guide customers through internal processes, evaluate policy terms, and deliver fair, prompt resolutions. Full onboarding and comprehensive training are provided from day one, making this an ideal platform to build a long-term career within financial services and customer operations. Key Responsibilities Customer Support and Guidance: Serve as a compassionate first point of contact, guiding policyholders step-by-step through their case enquiries. Policy Evaluation and Resolution: Review customer documentation against policy terms and conditions, making prompt, fair assessment decisions and explaining outcomes clearly. Information Verification: Ensure accurate data cross-referencing and coordinate with external partners or ..... full job details .....