Customer Service Advisor x8

Customer Service Advisor x8Location: Harlow, EssexSalary: £28,517 per annumStart Date: Monday 21st SeptemberHours: Full Time, Monday to Friday (37.5 hours per week)Shift Pattern: Rotating weekly: Week 1: 8:00am - 4:30pm / Week 2: 9:30am - 6:00pmWorking Pattern: Office-based during training and probation, with hybrid working available after successful completion of the 6-month probation period. We''re looking for Customer Service Advisors to join a growing customer operations team based in Harlow. This is a fantastic opportunity to join a supportive organisation where delivering an excellent customer experience is at the heart of everything they do. This is a busy, office-based role where you''ll handle a variety of customer enquiries, investigate issues, provide updates, and work closely with internal teams to ensure every customer receives a professional and efficient service.What You''ll Be DoingHandling inbound customer enquiries over the phone.Taking ownership of customer queries from initial contact through to resolution.Investigating customer issues and gathering relevant information.Updating CRM systems and maintaining accurate customer records.Liaising with internal departments to resolve enquiries efficiently.Providing excellent customer service with empathy and professionalism.Completing administration and ensuring all case notes are accurate.Supporting colleagues and contributing to a positive team environment.What We''re Looking ForPrevious customer service or ..... full job details .....