Customer Service Advisor

Customer Service Advisor / Fleet Advisor Bolton, 4 on and 4 off, (6am - 6pm or 9am - 9pm) £30-31.5k Are you a proactive problem-solver with a passion for the automotive industry? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? We are looking for an experienced Customer Service Advisor / Fleet / Service Advisor to join a growing team in Bolton. Acting as the vital link between customers, suppliers, and internal teams, you will play a key role in keeping our customers on the move and maintaining our reputation for excellence. The Role As a Customer Service Advisor / Fleet Service Advisor, you aren''t just answering phones you are managing logistics, making decisions, and ensuring that the customers are kept in the loop and enquiries are handled from start to finish. What You ll Be Doing: Frontline Excellence: Handling inbound calls and delivering world-class service to meet customer requirements. Incident Management: Coordinating the movement of broken-down vehicles and organising replacement "spares" to minimise downtime. Supplier Coordination: Building strong relationships with suppliers to ensure repairs are completed on time and within cost parameters. Expert Decision Making: Making fast, accurate calls on vehicle placement and warranty issues. Record Keeping: Maintaining meticulous notes on our systems (IFS/Kerridge/R2C)/1link to ensure customers are kept informed at every stage of their repair journey. What We re Looking For: ..... full job details .....