Customer Service Advisor

Pay: From 28,000.00 per yearJob Description:Job Description:Customer Service AdvisorFull-Time, Permanent Havant 28,000 per yearWe''re looking for a confident, proactive Customer Service Advisor to join our growing team in Havant. Working from our purpose-built offices and warehouse, you''ll play a key role in delivering the outstanding service our customers rely on.We''re a people-focused business with a strong belief that excellent customer service is at the heart of everything we do. If you''re passionate about helping people, solving problems, and want to work in a supportive team, this could be the perfect role for you.The RoleHours: Monday to Friday, 8:30am 5:30pmLocation: Havant (office-based)As a Customer Service Advisor, you will:Be the first point of contact for all customer enquiriesProcess orders received via phone, email, and websiteSupport customers with product selection identifying upsell opportunitiesResolve delivery or order issues promptly, escalating when necessaryMaintain accurate customer records using our CRM systemProvide administrative support to the sales teamBuild and maintain strong customer relationships to ensure ongoing satisfactionWhat We''re Looking ForWe''re looking for someone who is:Experienced in a customer-facing roleComfortable using Microsoft Word and ExcelAn excellent communicator with great phone mannerOrganised with strong time management skillsConfident working both independently and as part of a teamProactive with ideas to improve ..... full job details .....