Customer Service Administrator

Customer Service Administrator Havant Hybrid - 2 days a week in office£25,000Join Hyde as Customer Service Administrator.The RoleAs a Customer Service Administrator, you will be the first point of contact for customers reporting property repair issues. You''ll handle repair enquiries, support customer satisfaction surveys, assist with complaints, and provide essential administrative support to the team. Your work will help ensure a smooth and seamless service for our residents while contributing to improvements in our processes and customer experience.What You''ll DoTake ownership of repair enquiries, ensuring swift, effective resolutions that put customers first.Collaborate with trades, contractors, and internal teams to proactively solve issues and keep services running smoothly.Support the resolution of complaints, contributing to fair outcomes and continuous learning.Maintain clear, accurate records that enable insight, efficiency, and excellent service delivery.Manage shared inboxes with pace and precision, ensuring seamless communication.What We''re Looking ForStrong organisational and administrative skills.Proficiency in Microsoft Office (Word, Excel, PowerPoint).Excellent written and verbal communication skills.A passion for providing great customer service.Suitable for someone who has energy and looking to start their career within housingAbout HydeAt Hyde, we provide safe, affordable, and well-maintained homes to over 100,000 customers across London and the ..... full job details .....