Customer Service Advisor

An excellent opportunity has just become available for a Customer Service Advisor to join an innovative and established business based in Southampton.

As a Customer Service Advisor, you will be the first point of contact for customers, ensuring all enquiries and orders are handled promptly and professionally.

Responsibilities of a Customer Service Advisor:

• Handle customer enquiries via telephone and email in a professional manner

• Process all customer orders and maintain accurate and up-to-date records

• Liaise with hauliers and carriers to obtain delivery updates and proofs of delivery

• Assist the internal Sales team with administrative duties and phone cover during peak times

• Carry out additional ad-hoc duties as required to support the business.

The ideal Customer Service Advisor:

• Prior customer service experience, ideally within manufacturing 

• Excellent written and verbal communication skills and ability to communicate effectively

• Computer literate, with confidence using spreadsheets and order processing systems with high levels of attention to detail and accuracy

• Strong organisational, prioritising and problem-solving skills

• Conscientious, self-motivated, and able to work independently

• Strong team-working skills, contributing positively to a collaborative environment

• Patient, polite, and assertive approach

The role of Customer Service Advisor is a permanent and full-time opportunity and offers an annual salary of £28,080 alongside many benefits, including  a great holiday allowance of 28 days and high end newly built purpose offices with onsite canteen, free onsite parking, down-time rooms, onsite gym and more!

If you would like to hear more about this exciting opportunity and make your mark in a fast-paced, supportive, and growing business, please APPLY NOW!