Customer Service Advisor (Temp to Perm)

Are you a natural problem solver with a passion for delivering exceptional customer service? Our client is hiring a Customer Service Advisor offering fantastic benefits and career progression opportunities. This will initially begin as a temporary role with the opportunity to become perm for the right candidates.To be considered for the role, you''ll require the following essentials:Customer Service Experience - Proven ability to provide excellent serviceStrong Communication - A professional telephone manner and written skillsTech-Savvy - Familiarity with Microsoft applications and web-based platformsCall Centre Experience (Desirable) - Not essential but always a bonus!Resilient and Calm - Able to handle customer queries with reassurance and confidenceWithin this position, you''ll also be:Customer Contact - Engage with customers via phone, email, SMS, live chat and WhatsAppProblem Solving - Understand customer situations and provide effective solutionsService Excellence - Deliver a high-quality customer experience with professionalismCRM Management - Ensure all queries are handled promptly and accurately within SLAsProcess Optimisation - Identify opportunities to streamline operations and improve efficiencyWhat''s on offer £13.61 per hour plus bonus and overtime opportunitiesVarious shifts 8am-6pm and some weekendsExcellent opportunities for the right candidates to progress and developTalk Staff Recruitment is an established division of Talk Staff Group and works with ..... full job details .....