Customer Service Advisor

Our clients Customer Service team plays a vital role in delivering an outstanding experience to customers. As a Customer Service Advisor within the Banking division, you will be the first point of contact for customers, helping to resolve a wide range of queries and providing support across multiple communication channels. This is a varied and fast-paced role where no two days are the same. You''ll have the opportunity to take ownership of customer issues, contribute ideas for service improvements, and make a genuine difference to the customer experience. We are looking for individuals who are passionate about helping others and committed to delivering exceptional service. Salary: Up To £28,000 FTE, £24,000 per annum for a 30 hr contract Working Hours: You will be required to work on a shift rotation basis of 5 days across Monday to Sunday Candidates would be expected to work rotation shifts across the following hours: 7am-3.30pm, 8.30am-5pm, 9am-5.30pm and 11.30am-8pm Key Responsibilities Deliver excellent customer service via telephone, email, live chat, and social media channels. Take ownership of customer enquiries and provide effective solutions in a timely manner. Maintain high standards of service and continuously seek ways to improve the customer experience. Handle customer complaints professionally and escalate issues where appropriate. Support continuous improvement initiatives within the customer service function. Identify opportunities to improve processes, ..... full job details .....