Customer Service Advisor

Customer Service Advisor

Location: Stevenage Town Centre
Salary: Competitive Hourly Rate
Contract: Temporary, Approximately 6 Months
Hours: Monday to Friday, 9:00am to 5:00pm
Start Date: October 2026
Parking: Free On-Site Parking Available

We are delighted to be recruiting on behalf of a well-established and highly respected public sector organisation based in the heart of Stevenage. Due to increased demand, they are seeking a Customer Service Advisor to join their busy and dedicated team on a temporary basis for approximately 6 months.

This is a fully office-based role, offering an excellent opportunity to gain valuable experience within a reputable organisation while providing an outstanding service to customers.

Please note: Applicants must be available to commit to the full duration of the assignment.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling a variety of enquiries and providing professional, efficient, and customer-focused support.

Key responsibilities include:

• Accurately identifying and prioritising customers'' needs, providing appropriate solutions and resolving enquiries to a high standard.
• Using databases and internal systems to log, update, and store customer information accurately while speaking with customers.
• Writing clear, concise, and grammatically correct messages to ensure customer enquiries and requests are fully understood and actioned appropriately.
• Delivering excellent customer service within a telephone-based environment.
• Building a complete understanding of customers'' circumstances through effective listening and questioning techniques, whilst reviewing relevant systems and previous interactions.
• Responding to customer enquiries appropriately by considering all available information and previous decisions.
• Encouraging and supporting customers to self-serve through council and partner organisation websites.
• Providing guidance, advice, and navigational support to customers accessing online services.

About You

The successful candidate will have:

• Previous experience within a customer service environment, ideally telephone based.
• Excellent communication and listening skills.
• Strong data entry and IT skills with the ability to navigate multiple systems simultaneously.
• A professional and empathetic approach to customer interactions.
• The ability to remain calm and organised when handling a variety of enquiries.
• Strong attention to detail and the ability to produce accurate written communications.
• A commitment to delivering exceptional customer service at all times.

Benefits include:

Weekly pay

28 days holiday - including bank holidays

Free on-site parking

Access to the Tate Rewards Scheme - including store discounts

If you are a confident communicator with strong customer service skills and are available to start in October, we would love to hear from you.

Apply today to be considered for this excellent opportunity with a respected public sector organisation in Stevenage.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.