Customer Service Advisor

Customer Service Advisor (Temporary Role)WinchesterTo start ASAP and will be on going over the summerPay Rate- 12.80- 13.50 per hourAre you a people person who loves solving problems and making a difference?We''re looking for a Customer Service Advisor who can bring professionalism, empathy, and a can-do attitude to the busy Customer Service Team. You''ll be the friendly face and reassuring voice that helps residents, visitors, and businesses get the support they need.What You''ll Do Be the first point of contact for customers via phone, email, online, and face-to-face in our reception. Handle a variety of enquiries, from simple questions to more complex issues - and make sure every customer leaves with a clear answer. Keep records accurate and up to date using the customer information systems. Work closely with colleagues across the business to deliver joined-up solutions. Support new team members and share your knowledge.Why You''ll Love It Here Impact: Your work will directly help people in the community. Variety: No two days are the same - you''ll be solving problems, answering questions, and learning along the way. Team spirit: You''ll join a supportive, friendly team that values collaboration.What We''re Looking For Confident IT skills, including CRM and contact centre systems. Excellent communication, tact, and diplomacy. Ability to work independently and as part of a team. Calm and positive under pressure. Experience in a busy customer-facing environment is an ..... full job details .....