Customer Service Advisor - Slough

Job: Customer Service Advisor Location: Slough, BerkshireSalary: £30,000 - £34,000 per annum (DOE)Hours: Monday to Friday An excellent opportunity has arisen for an experienced Customer Service Advisor to join a busy, insurance-led Accident Repair Centre in Slough. This Customer Service Advisor position would suit someone with previous experience working as a Bodyshop Customer Service Advisor, Customer Service Adviser, Automotive Customer Service Advisor, Service Advisor or Customer Care Advisor within an Accident Repair Centre, Bodyshop or Vehicle Repair environment. As a Customer Service Advisor, you will be the first point of contact for customers throughout the repair process, delivering exceptional customer service whilst supporting the day-to-day operation of the bodyshop. Key Responsibilities Manage all Customer Service Advisor duties within the bodyshop. Provide outstanding customer service by telephone, email and face-to-face. Keep customers updated throughout the repair journey. Explain completed repair work and obtain customer authorisation where required. Complete administration and maintain accurate customer records. Liaise with estimators, technicians, insurers and customers to ensure repairs progress efficiently. About You Previous experience as a Customer Service Advisor, Customer Service Adviser, Bodyshop Customer Service Advisor or Automotive Customer Service Advisor. Experience within an Accident Repair Centre, Bodyshop or Vehicle Repair Centre is ..... full job details .....