Customer service advisor

Customer Service Coordinator

South Staffordshire
Full-time (08:30 – 17:00)
Permanent

Our client is a well-established manufacturer with a long-standing heritage and a strong workforce nationwide.

With a strong focus on sustainability and continuous improvement, they continue to invest in their people, processes and future growth.

We’re recruiting two Customer Service Coordinators to join a busy and supportive team.

This role would suit someone who enjoys working in a fast-paced environment, managing high volumes of orders, and building strong relationships with customers while seeing tasks through from start to finish.

Key Responsibilities

• Managing customer enquiries (pricing, orders, deliveries, samples) via phone and email
• Processing high volumes of quotations, sales orders and schedules
• Checking product availability, pricing and delivery details
• Raising credit notes and resolving invoice queries
• Maintaining accurate CRM records and following internal processes
• Liaising with transport and internal teams to ensure smooth delivery
• Supporting order book management and acknowledgements
• Assisting with soft sales and promoting stock

What We’re Looking For

• Previous customer service or office-based experience
• Strong attention to detail and confidence working with processes and systems
• Experience handling high volumes of work/orders
• Excellent communication skills – both verbal and written

If you’re looking for a stable role with real progression and a great team environment, we’d love to hear from you.

Apply today!