Customer Service Advisor

Rydon s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. We''re currently looking for a Customer Service Advisor to join our team. This is a fixed term contract until the end of December 2026. At Rydon we understand the need for workplace flexibility and many of our employees work flexibly in many different ways. You will be based in our office in Greenhithe, Kent although we do operate a hybrid working culture, and this means that some home working is also possible after training. Join us and you ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within. Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing facilities management services to a variety of clients, predominantly within the healthcare and housing association sectors. Job Purpose As a Customer Service Advisor you''ll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don''t need to be an expert in building ..... full job details .....