Summary: Are you passionate about delivering exceptional customer service? Join Residential Management Group as a Customer Service Advisor and be a key part of our dynamic team. You will handle customer enquiries on a variety of issues, ensuring accurate and timely responses in accordance with RMG policies and procedures. Key Responsibilities: Customer Communication: Receive and assess customer communication via phone and email, ensuring cases are completed within the SLA. Refer to senior/specialist staff when necessary for first call resolution. Site Visits: Aim to go on monthly site visits to increase knowledge of RMG''s portfolio and strengthen relationships with on-site staff and property managers. Transaction Recording: Ensure all transactions with customers are recorded in a timely, accurate, and effective manner, maintaining and enhancing data integrity. Skill Development: Develop and maintain required skills, including proficiency in relevant software tools and systems, to facilitate efficient delivery of work activities. Product Knowledge: Maintain an appropriate understanding of relevant RMG products, services, and solution frameworks to improve customer service. Compliance: Maintain knowledge of regulatory and legal requirements relevant to the role. Support and promote compliance within the role and the business. Risk Management: Be aware of the risks and controls associated with the role, and report new risks and/or incidents that could impact the business, ..... full job details .....