Customer Service Advisor

Dive Into a Career That Makes a Splash - Join United Utilities.Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment?United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven.About the RoleWe''re looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You''ll be the first point of contact, handling calls, emails, and office admin.What You''ll Be DoingServe as the first point of contact for customers, providing friendly and professional support via phone and email.Handle customer queries and resolve issues related to billing, payments, and account inconsistencies.Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary.Clearly explain available payment plans and assist customers in selecting and setting up suitable options.Perform general administrative tasks to support smooth office operations.Manage incoming communications efficiently, ensuring timely responses and follow-ups.Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards.What We''re Looking ..... full job details .....