Customer Service Advisor Part-time

Dive Into a Career That Makes a SplashAre you a people-focused individual with excellent communication and listening skills, empathy, and a willingness to learn? Do you enjoy helping customers with billing queries, explaining payment options, and supporting general office administration in a fast-paced environment?United Utilities provides essential water services across the Northwest and is looking for customer-focused individuals to join their Billing team in Whitehaven on a part-time basis.About the RoleAs a part-time Customer Service Advisor, you will be the first point of contact for customers, supporting them with billing queries, payment plans, and general enquiries via phone, email, and administrative tasks.Key ResponsibilitiesProvide friendly and professional customer support via phone and emailHandle billing queries, payment issues, and account discrepanciesInvestigate and resolve customer concerns, escalating complex cases where requiredExplain available payment plans and assist customers in setting up suitable optionsComplete general administrative tasks to support office operationsManage incoming communications efficiently, ensuring timely follow-upsWork collaboratively with internal teams to resolve customer issues effectivelyWhat We''re Looking ForEmpathy and Sensitivity - Ability to handle customer concerns with careStrong Communication Skills - Clear and professional across all channelsListening Skills - Patient and attentive approachIntegrity - Responsible ..... full job details .....