Customer Service Advisor

Customer Service AdvisorRed Recruitment is recruiting Customer Service Advisor to join our client, a market-leading financial services business specialising in supporting customers to find realistic and sustainable solutions to managing their outstanding balances.This is an excellent opportunity for individuals with previous customer service experience, ideally within collections, financial services or working with vulnerable customers. Experience handling both inbound and outbound calls would be highly advantageous.The salary for this position is 26,227 per annum, with the opportunity to earn up to 25% annual bonus, paid monthly.Benefits and Package for a Customer Service Advisor:Salary: 26,227 per annum + monthly performance bonus (up to 25% annually)Hours: Training (first 7 weeks): Monday - Friday, 8:00am - 5:30pmRotating 4-week shift pattern: Week 1: 8:00am - 4:30pmWeek 2: 9:30am - 6:00pm plus Saturday 9:00am - 2:00pm (working from home)Week 3: 9:00am - 5:30pmWeek 4: 10:30am - 7:00pmContract Type: PermanentLocation: Leeds City Centre (Hybrid working, 2-3 days in the office)25 days annual leave plus bank holidays (increasing with service)Option to buy additional annual leaveHybrid workingSupportive team environmentRegular company socialsCareer development and progression opportunitiesKey Responsibilities of a Customer Service Advisor:Speaking with customers to understand their individual financial circumstances and identify appropriate solutionsHandling both inbound and ..... full job details .....