Customer Service Advisor

Customer Service AdvisorDo you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there''s a role here for you!We''re currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands.Pay: 14.40p/hrContract Type: TemporaryContract Length: 6 monthsStart Date: August 2026Working Pattern: Full Time, 35 hours per weekShifts: Monday to Friday (8 AM - 6 PM), Saturday (9 AM - 1 PM) - every other Saturday with a weekday offWork From Home:After 8 weeks training you can work from home 3 days per week. Based in Halifax, our newly refurbished office is just a 10-minute walk from Halifax train station. Plus, enjoy the convenience of free parking on-site!.What You''ll Do: As a Home Customer Service Consultant, you''ll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. You will be the first point of contact for customers, and will help in all kinds of issues such as:Queries on existing policies Using online digital resources Amending information on accounts such as address or name Supporting customers who cannot access the website or appResolving any other query or concern on existing policies. What We Offer:Work from home 3 days per week (after training sign off)Weekly PayComprehensive training and ongoing support to ensure your successA vibrant and supportive team ..... full job details .....