Customer Service Advisor

A client of ours in the Colchester area are recruiting a Customer Service Advisor to join their team. This is a full-time temporary to permanent position working Monday to Friday, 8:00am - 5:00pm (40 hours per week) and paying up to -13.62 per hour.

Your key duties in this Customer Service Advisor role will include but are not limited to:

• Providing excellent customer service and handling customer queries professionally
• Accurately entering and transferring data between internal systems
• Reviewing and checking customer information to ensure accuracy and compliance
• Processing customer payments and handling sensitive information in line with GDPR regulations
• Liaising with customers via telephone and email to resolve issues and provide updates
• Maintaining accurate records and ensuring all documentation is processed correctly
• Working towards individual and team KPI targets
• Supporting the wider team with general administrative duties as required
• Managing a wide variety of customer interactions, including more challenging conversations, in a calm, professional and resilient manner

Skills and Experience required to be considered for this role:

• Previous experience in a customer service and/or administration role
• Strong customer service skills with the ability to build rapport and provide a positive customer experience
• Experience with data entry and maintaining accurate records
• Confident communicator with a professional telephone manner
• Ability to handle challenging customer interactions with patience, resilience and professionalism
• Friendly and approachable personality with a genuine enjoyment of working as part of a team

If you feel like you meet the above criteria and would like to be considered for this Customer Service Advisor position please apply with your CV. #accountsjobs