Customer Service Administrator

Customer Service Administrator

Blackwood, South Wales

Full Time, Permanent

Monday to Friday 08:30 – 17:00

Salary: £26,500

The Opportunity

We are recruiting for a Customer Account Administrator to join a leading manufacturing business. This is an excellent opportunity for an organised and customer-focused individual to join a fast-paced team, managing customer accounts from order placement through to delivery while building strong long-term customer relationships.

Working closely with production, planning and logistics teams, you'll play a key role in ensuring customer orders are processed efficiently, delivered on time and managed to the highest service standards.

The Role

As the primary point of contact for a portfolio of customers, you'll oversee the complete order lifecycle while providing exceptional customer service and ensuring customer requirements are consistently met.

Key Responsibilities

• Manage customer orders from receipt through to delivery.
• Liaise with production, planning and logistics teams to ensure on-time fulfilment.
• Build and maintain strong relationships with assigned customer accounts.
• Act as the first point of contact for customer enquiries and resolve issues promptly.
• Monitor order progress, raise customer complaints where required and coordinate resolutions.
• Prepare weekly and monthly customer reports.
• Maintain accurate customer records using CRM and ERP systems.
• Deliver a high standard of customer service while supporting continuous improvement initiatives.

Requirements

• Previous experience in a Customer Service, Customer Account, Sales Support or Order Management role.
• Experience working within a B2B environment.
• Strong communication, organisational and problem-solving skills.
• Proficient in Microsoft Office (Excel & Outlook) and CRM/ERP systems.
• High attention to detail with the ability to manage multiple priorities.

Desirable

• Experience within a manufacturing or engineering environment.
• SAP experience, particularly MTC and Materials Management modules.

Apply today for a confidential discussion.

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