Customer Service Advisor

Are you currently working within customer service or sales? Do you possess good interpersonal skills? And are you passionate about delivering the utmost customer service? Our client is a leading manufacturer in their field, who are based in Banbury, looking to recruit a Customer Service Advisor, working Monday-Friday on a full-time permanent basis. The ideal candidate would have previous experience working in a customer service or sales environment, where they have dealt/managed with customer queries in a timely manner. This is a great opportunity to join a well-established company that can offer the opportunity for career development. Key Responsibilities: Complete order processes, liaising with other departments to ensure deadlines are met. Answer telephone/email queries regarding stock, technical enquiries, invoices and other customer questions. Support sales teams with their account management. Monitor and control bespoke orders with specific customer requirements. Deal with credit processing and claims. Manage customer queries about deliveries, invoicing and any courier delays/issues. Liaise with other departments to resolve customer queries such as technical issues, returns, despatch and trading. Ensure all customer payments are completed accurately. Complete general administrative/ad-hoc tasks. Ensure all details and notes are kept updated on the internal CRM system. Key Skills and Experience: Preferably experience within a Customer Service or Sales ..... full job details .....