Full time Permanent

Customer Service Advisor

Pertemps Redditch Commercial

Redditch, Worcestershire, B98 8ER

£28000 per annum

Posted: 26 August 2026 (2 days ago)

Closing date: 25 September 2026

Ref: 60749600

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About the Role

As a Customer Service Advisor in Redditch, you will be the central link between clients, installation crews, and internal teams. Your focus is ensuring every query is resolved promptly and projects run smoothly from start to finish. Based at the head office, this full-time, permanent position offers a salary of £28,000 per annum with Monday-to-Friday hours. You will handle correspondence, update records, and coordinate schedules to guarantee a seamless customer journey. Strong communication skills and a methodical approach are essential for this role. Prior experience in a similar advisory or administrative capacity would be beneficial. Pertemps Redditch Commercial seeks a reliable professional ready to deliver exceptional service.

Customer Service Advisor
Location: Redditch (Office-Based)
Hours: Full Time, Monday to Friday
Salary: £28,000 per annum
Pertemps are currently recruiting on behalf of a well-established and growing business for a Customer Service Advisor to join their team at their Head Office in Redditch.
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, resolving queries, and ensuring customers receive a first-class experience throughout their journey. You'll play a key role in coordinating communication between customers, installation teams, and internal departments to ensure projects are completed efficiently and to a high standard.
Key Responsibilities
As a Customer Service Advisor, your duties will include:

Acting as the primary point of contact for customers throughout their installation process
Providing a professional, friendly, and solution-focused service at all times
Making regular outbound calls to customers and installation teams to provide updates and resolve any issues
Working closely with Project Managers to ensure projects remain on track
Updating and maintaining customer records accurately within the CRM system
Monitoring installation progress and ensuring any concerns or complaints are addressed promptly
Supporting the achievement of departmental and individual performance targets
Contacting customers regarding outstanding payments once work has been completed
Assisting with customer complaints and helping to deliver effective resolutions
Maintaining reports, trackers, and internal systems to ensure all information is up to date
Communicating confidently via telephone, email, and written correspondence
Providing support to colleagues and covering responsibilities when required
Representing the business in a professional and positive manner at all times

Skills & Experience Required
To be successful in this role, you will have:

Previous experience within a customer service, customer support, or customer care environment
A genuine passion for delivering excellent customer experiences
Strong communication skills with the ability to build rapport easily
Excellent organisational skills and a high level of attention to detail
The ability to prioritise workloads and remain calm in a fast-paced environment
A proactive and positive approach to problem-solving
Good working knowledge of Microsoft Office, including Outlook
Experience handling payments, credit control, or financial administration would be advantageous

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