Customer Service Advisor Out of Hours (G2)

Position: Customer Service Advisor Out of Hours (G2) Location: 36 Orchard Street, Lincoln, LN1 1XX Start Date: ASAP Contract Duration: 3+ Months Working Hours: 25 hours per week - (Out of Hours shifts including evenings, nights, weekends, and public holidays) Pay Rate: PAYE: £12.76 per hour Job Reference: OR(phone number removed) Job Responsibilities Act as the first point of contact for out-of-hours customer enquiries across Adult Social Care, Children s Services, and other council services. Handle emergency and sensitive calls from members of the public and professional partners, including Police and Health Services. Gather, record, and process information accurately and efficiently while following relevant procedures. Assess the nature of calls and escalate urgent or safeguarding concerns to the appropriate teams. Provide excellent customer service across a range of council services, including housing repairs, libraries, and general enquiries. Maintain accurate records using council systems and databases. Communicate clearly and professionally with customers and internal/external stakeholders. Work effectively in a fast-paced environment while managing multiple priorities. Person Specification Previous experience in customer service, contact centre, administration, or a similar role. Excellent verbal and written communication skills. Ability to handle sensitive and confidential information professionally. Strong listening skills with the ability ..... full job details .....