Customer Service Advisor - Billericay Permanent - Full TimeWe are looking to recruit a Customer Service Advisor to join our team at one of our contracts.About the RoleIn this role, you''ll be responsible for liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that meets our contractual Service Level Agreements without making false promises. You''ll coordinate with supervisory teams and regional buyers to ensure materials and equipment are ready for use at the agreed appointment times.Using our scheduling system, you''ll actively schedule available operatives and subcontractors for jobs, handle complex repairs, demanding customers, and those who have experienced service failures, aiming to instil customer confidence.About YouCandidates should have a good working knowledge of Microsoft Office, with strong administration, organisational, and communication skills, both written and verbal. Excellent customer service skills are essential, along with previous experience in the repairs and maintenance sector or a trade-based background, and good problem-solving skills.BenefitsProfit Share Discretionary Annual Bonus Scheme26 Days Holiday and Bank HolidaysEnhanced Pension PlanHealthcare Cash Plan (24hr GP, dental, optical, physio, and more)Life Assurance and Accident CoverShare SaveEnhanced Maternity and Paternity PayWork Perks Discounts and VouchersBuy and Sell HolidayFlexible Working and ..... full job details .....