ersg are currently looking for a Customer Service Administrator to join our growing Operations team. This position will provide you with the opportunity to gain core skills and experience in a customer service department, with training provided. As a fast-growing company, ersg pride ourselves on supporting staff who demonstrate commitment and initiative to develop their careers with us. Responsibilities include: Logging new queries onto our in-house system''Nostrum'' Take ownership, fully investigate and resolve client sales invoice and contractor queries in a timely manner - this could entail liaising by phone or email with other Support departments and Sales teams within ersg as well as directly with clients, contactors and payroll companies Have a good understanding of accounting processes in relation to invoicing, credit notes and purchase orders Processing corrections to sales invoices and pay remittances on the payroll system - Intime (RSM) Ensure any new client invoicing processes are set up and all key stakeholderss are aware To build and maintain excellent relationships with other key stakeholders from around the business Generating weekly and monthly sales invoices as per client instructions Uploading sales invoices on to the client''s own portals Assisting the Payroll and Operation Support teams on an ad-hoc basis About you: 1+ years customer services experience Intime (RSM) experience (Desirable) Excellent attention to detail and accuracy in processing complex ..... full job details .....