Customer Service Advisor

4 x Customer Service Advisors Location: Luton Salary: Up to 27,000 Contract: 6-month Fixed-Term Contract Start Date: 1st November Nter Talent are representing a well-established business within the drinks industry to recruit four Customer Service Advisors to join their team in Luton. This is a great opportunity for customer-focused individuals who enjoy working in a fast-paced environment, take pride in getting the details right and enjoy working with different teams to ensure customers receive an excellent level of service. You''ll play an important role in the day-to day running of the customer service function, supporting customers and internal teams with orders, deliveries, queries and any issues that arise along the way. The Role Working as part of a busy customer service team, your responsibilities will include: Processing customer sales and sample orders accurately and efficiently. Handling a high volume of incoming calls and emails from customers and internal sales teams. Responding to queries relating to orders, pricing, stock availability and delivery dates. Managing customer complaints, credits, returns and invoice discrepancies through to resolution. Liaising with third-party logistics providers to resolve delivery issues and ensure orders are fulfilled correctly. Maintaining customer pricing, discounts and delivery instructions across internal systems and customer portals. Monitoring orders, stock movements and invoicing to identify and resolve discrepancies. ..... full job details .....