Customer Service Advisor

Join a well-established Housing Association in a fast-paced and rewarding Customer Service Advisor role, supporting a busy Customer Contact Centre at the heart of service delivery. This is an excellent opportunity for a Customer Service Advisor to make a real impact while supporting residents, applicants and external agencies across a range of housing services including repairs, rents and homelessness.This role would suit an experienced Customer Service Advisor, Contact Centre Advisor or Housing Customer Advisor with previous social housing experience who enjoys working in a high-volume environment and delivering excellent customer service.Customer Service Advisor duties:Making high volumes of outbound calls to gather and verify customer information as part of the Everyone Matters programmeHandling inbound enquiries via phone, email, text and other communication channelsHaving sensitive and supportive conversations to identify vulnerabilities and additional customer needsDelivering first contact resolution across a range of housing-related enquiries wherever possibleUpdating and maintaining accurate customer records across internal systemsSupporting improvements in customer data quality and service deliveryManaging fluctuating workloads across repairs, rents and general housing enquiriesWorking towards service standards and performance targetsProviding a professional and customer-focused service at all timesWorking collaboratively with colleagues to support team performance ..... full job details .....