Customer Service Advisor

Customer Services Office Administrator Reporting To The Customer Services Office Administrator will report directly to the Customer Service Manager and will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service. Role Overview The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values. As part of PB the Employee Ownership model, all employees are encouraged to take ownership of their work, contribute positively to the team, and support continuous improvement across the business. Employee Ownership Expectations As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to: Take responsibility for delivering an excellent customer experience and contributing to business success Work collaboratively as part of a team, embracing the Core Values Support continuous improvement and personal development opportunities Help create a positive ..... full job details .....