Customer Service Advisor

What We Offer Excellent salary Saturday Rota Payments (1:4) 30 days annual leave (Inclusive bank holidays) Workplace pension scheme Free Training and Development Employee long service rewards Employee well-being services Free uniform (and PPE) Life insurance About the Role As a Customer Service Advisor, you will be the public face of Motofix, ensuring every customer receives a seamless and positive experience throughout their repair journey. You will provide friendly and professional support, ensuring customer satisfaction while maintaining efficient administrative processes. This role requires initiative, attention to detail, and the ability to provide outstanding customer service in a fast-paced environment. Key Responsibilities Customer Engagement Provide a professional and welcoming service to customers. Booking and Scheduling Schedule vehicle repair bookings, ensuring smooth workflow management. Guiding Customers Assist customers through the repair claims process, providing clear and reassuring guidance. System Updates Maintain accurate records in repair management systems to track progress and customer interactions. Payment Processing Handle insurance excess payments, ensuring transactions are processed correctly. Telephone and Digital Enquiries Respond promptly to customer queries via phone, email, and other communication channels. Upselling Identify opportunities to upsell additional services, enhancing customer value and business revenue. About You You have ..... full job details .....